Frequently asked questions

FAQ’s

 

When will I get my delivery?

Usually, we will always try to dispatch your sweets within 3 working days after you’ve placed your order, assuming they’re in stock (which is most of the time).

We don’t send out orders at weekends (i.e. Saturdays and Sundays) or bank holidays and we cannot be held responsible for any delays caused by third parties, as you can understand.

Do you ship outside the UK?

Unfortunately, Tasty Tubs is not able to offer this service and therefore does not currently ship outside the UK.

How long does delivery take?

We use a next day courier service and delivery will be made within 5 days of placing your order.

Our courier company will deliver your order between 8am – 6pm.

Our courier service will contact you via email/text to let you know your delivery slot with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day.

What’s more, it will enable you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot.

You will have access to a number of options both on the day of delivery and the night before, allowing you to take delivery of your goods in a way that suits. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop

Please allow sufficient time for your order to be dispatched and delivered, as we cannot be held responsible for any delays caused by third parties.

 

What types of payment card can I use?

We accept all of the major credit and debit cards:

Mastercard (Credit & Debit)

VISA (Credit & Debit)

Paypal

 

How can I contact you?

You can contact Tasty Tubs by calling 01206 391179 or emailing orders@tastytubs.co.uk

Our Postal Address is:

Units 2, 3 & 4 Commerce Way

Dale Hall Industrial Estate

Lawford

Essex

CO11 1UT

 

Will my personal information be held securely?

Yes, Tasty Tubs uses a secure shopping cart system. All your personal information is held securely and the link to us is also secure, which means that all credit card transactions are completely safe and encrypted to ensure the maximum protection. Your credit details are securely handled by Global Iris, who are one of the leading credit card processing companies widely used on the internet.

 

What do you do with my email address?

By registering with, or ordering from, Tastytubs.co.uk you are choosing to receive email communications from us, in accordance with our privacy policy. From time to time, we will send you details of any special offers, etc. You are given the opportunity to stop receiving our emails on all of our communications with you. If you choose to have your name removed from our mailing list then we will endeavour to do this quickly. We do not disclose any of your information to any third party.